Reporting to the Box Office Manager, this position incorporates interpersonal skills with organizational skills to operate and coordinate all aspects of ticket sales for both performing arts events and gallery admission. The Assistant Box Office Manager assists in overseeing the general operation of the box office while maintaining a positive, professional attitude and providing a tidy and organized workspace. Other duties include daily deposits and providing information and exemplary service to patrons and in depth tours of the current gallery exhibits.
The ideal candidate will be friendly, patient, computer savvy, and a self starter, confident to work independently during shows. Knowledge of the North Adams area, excellent internal and external customer service skills a must. Customer service preferred. Experience with ticketing software (Tessitura) is desirable. Position is required to work most weekends and holidays. Year round, full time position with excellent benefits.
Email cover letter, resume, and two references to Katherine Myers.
MASS MoCA is an equal opportunity employer and seeks diversity in its workforce.
Reporting to Director of Information Technology, Assistant helps provide 24/7 support coverage of MASS MoCA's mission-critical Information Systems and provides Help Desk technical support to MASS MoCA staff and interns regarding any and all Information Technology systems including (but not limited to) computer hardware, software, networks, systems and telephones.
Candidate must possess the ability to analyze technical failures and make quick decisions. Must have working knowledge of Microsoft Office Suite, Google Docs, and other common office software suites. Highly efficient organizational skills is a must, as well as excellent verbal and written communication skills. Ability to handle customer issues in a friendly and professional manner. Ability to train staff in the use of desktop applications. This is a great entry or “post entry” level job for someone who loves creative environments, a diverse range of challenges, and working in an art museum in the Berkshires of western Massachusetts.
General Requirements
- Flexible work schedule; weekend coverage/evenings during Performing Arts event required.
- 4-year degree in related field preferable.
- Minimum two years experience in field.
- Must be self-motivated and able to prioritize well.
- Certifications viewed favorably.
- Able to present yourself professionally and communicate effectively with clients and peers.
Essential Functions
+ Providing technical support coverage during museum’s open hours.
+ Responsible for the maintenance of MASS MoCA staff desktops (PC’s and Mac’s) and their peripheral components (such as monitors, keyboards, computers, printers, mice, CD drives, and disk drives), as well as video projection equipment, and telephones.
+ Highly proficient in Microsoft Active Directory, Microsoft Exchange, Microsoft Office 2007/2010 and networking. Less than highly proficient applicants need not apply.
+ Answering staff inquiries regarding computer software and systems (i.e. Windows 7, MS Office Suite including MS Outlook, etc., Mac OS X and iOS) and/or hardware operations. Ability and willingness to share technical knowledge to internal staff.
+ Overseeing the daily maintenance of mission-critical systems (i.e. running daily checks on backup and restore, internal servers, websites, and virus software). Reporting observations and solutions to the I.T. Director.
+ Networking Administration skills a huge plus.
Please email cover letter, resume, and two references to techmatters@massmoca.org.
MASS MoCA is an equal opportunity employer and seeks diversity in its workforce.
MASS MoCA's intern education program is made possible by the generous support of Agnes Gund, Bob and Gayle Greenhill (in honor of Susy and Jack Wadsworth), and the Tin Man Fund.
Summer applications are closed. The list of avaialble internships for fall has not been finalized but will be posted here in the next few months. The application deadline for fall internships will be July 22, 2012.
Paid interns are given $100/wk stipend and free housing within a block of the complex. Some of the internships listed below may be available for fall. Each applicant may apply to a maximum of 2 departments. The deadline for applications for fall will be July 22, 2012.
Performing Arts Production Interns (3): Interns work with the Production Coordinator, Master Carpenter, Master Electrician, House Sound Engineer, and house crew on all aspects of technical theatre and film. This includes hands-on in all of the following areas - carpentry, lighting, sound, audio/visual, and running crew.
Performing Arts Administration (2): Intern works directly with the Managing Director of Performing Arts in the coordination of current and future season planning, general office work, and maintaining and updating all performing arts files. The intern will alternate between helping the Assistant to the Managing Director and Company Manager with drafting event programs, researching upcoming artists, assisting with artist services and arranging transportation and housing logistics of visiting artists, staff, and fellow interns. You must have a valid US driver's license.
Box Office (1) : Interns assist both the Box Office Manager and Assistant Manager with promoting performances and exhibitions to the public, act as a greeter and provide customer service (general information about MASS MoCA, North Adams, Western Massachusetts - often includes giving directions and/or recommendations of other highlights of Berkshire County) as well as maintaining the overall look of the lobby. Interns are responsible for providing phone and administrative support, processing ticket orders, maintaining mailing list database, and daily cash draw. Interns will also assist in giving tours of the galleries and any other visitor relation duties that may arise.
Development (1): Reporting to the Manager of Foundation and Corporate Grants, the Development Intern will work directly with development staff on all aspects of MASS MoCA's fundraising activities, including research, grant-writing, direct mail, special events and database management.
Interns will be required to work up to 50 hours per week, although some weeks could be longer. Strong writing ability and previous experience interacting with the public are preferred.
APPLICATION PROCESS
A: We encourage you to apply via email. You may submit application materials (cover letter, application, and two reference letters) in the text of an email or as Microsoft Word attachments. Reference letters may be submitted separately by the person writing the letter. Please ask reference to include contact information in their letter. Submit all applications to Meghan Robertson.
A: Yes. Two reference letters may be submitted via email with your application or separately. Please ask letter-writers to include contact information.
A: Yes. Please address mailed applications to Meghan Robertson, Company Manager, MASS MoCA, 1040 MASS MoCA Way, North Adams, MA 01247.
A: MASS MoCA can only accept applications from applicants who already have US citizenship or a work visa for work in the USA. Unfortunately we are unable to be a host organization for an international applicant.
STIPEND AND HOUSING
A: All departments offer each intern $100/week stipend plus housing for the duration of the internship in that department.
A: Located within walking distance from MASS MoCA, intern housing is furnished with basic furniture, pots and pans, and silverware. Interns share a bedroom (usually 2 interns per bedroom) and common areas with fellow interns. Interns are responsible for their own meals.
A: No. Pets are not permitted in intern housing. Please find alternate pet care for the full duration of your internship.
WORK HOURS AND DAYS OFF
A: Full time Interns will work 50+ hours per week. This is the best way to experience the inner workings of each department. Days off are determined by each department according to its needs.
A: If you have a wedding or some other brief (2–3 days) event to attend that has been planned in advance, please inform us ASAP if you are selected for an interview. If you would need to leave the internship for one week or more, please do not apply now. Consider applying in the future when your schedule is more flexible. We are looking for people who can work continuously for the duration of an internship.
OTHER QUESTIONS
A: Yes. Once a week interns will meet for a presentation and discussion by department heads and/or visiting artists. During the summer season, we also plan all-intern excursions to other regional cultural institutions, such as the Clark Art Institute, Williamstown Theater Festival, Jacob's Pillow and more.
A: Each intern is responsible for his or her own travel expenses.
A: Please email Meghan Robertson.
Event Staff/Ushers work at live events and gallery openings to help assist patrons. Volunteers need to be able to stand for at least an hour at a time (possibly more, depending on event) and communicate clearly and comfortably with the public.
Administrative helpers work with the development department as needed on mailings and other tasks. Participants must have fine motor skills and be very organized. An ability to copy-edit is also desirable.
Kidspace volunteers staff public hours in the Kidspace gallery, encouraging and assisting children in art-making. They can be responsible for clean-up and locking the facilities at the end of their shift. Kidspace volunteers must be able to work unsupervised and have a demonstrated interest in working with children. Kidspace volunteers must be willing to work alone, learn about the works on view, and offer a welcoming presence to visitors.
Gallery sitters We assist Down Street Art in finding staff for temporary downtown galleries during the summer and fall. Gallery sitters must be willing to work alone, learn about the works on view, and offer a welcoming presence to the public.
Other opportunities Past volunteers have assisted with art installation, maintained live art exhibits (plants/animals/etc.), assisted with Free Day and other community activities, and participated in residencies and live performances.
To add your name to our list of volunteer contacts, please contact Courtney at 413.664.4481 ext.8109.
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